Modernize core technology on cloud to scale-up a growing business

The Client:   A Fortune 500 technology company in the US, specializing in payroll services software

The Situation:   The client was facing a surge in activity following the successful launch of an online subscription-based service. However, their existing platform, aged and unable to scale efficiently, resulted in customer dissatisfaction due to outages and sluggish response times.

The Challenge:   The challenge was to address scalability and also ensure seamless, reliable, and secure operations on the core platform.

The Solution:   Through meticulous planning and execution, we re-engineered the client's monolithic platform into scalable services on the cloud. The impact was transformative, with the platform's transaction processing capabilities skyrocketing from 10 transactions per second (tps) to an impressive 700 tps. This strategic move not only alleviated outages but also resulted in a remarkable 93% reduction in support requests and a substantial 53% reduction in user response times.

The Outcome:   The successful modernization not only addressed immediate challenges but positioned our client for sustainable growth and success in the highly competitive environment.

How Rayze made a difference:   We leveraged our cloud migration playbook and technical architecture experience to play a crucial role in this transformation. We setup hybrid teams, leveraging our engineering talent as well as the client's product & engineering staff to produce these transformative results.

Key Achievements:  

Unmatched Scaling: We increased the platform's transaction processing from 10 tps to an impressive 700 tps, meeting the surge in client activity head-on.

Cost-Effective Support: We engineered a sustainable solution with the shift to the cloud which led to a 93% reduction in support requests related to outages, directly translating into significant cost savings.

Optimized User Experience: Users experienced a substantial 53% reduction in response times, ensuring a seamless and enhanced service.